Does This Sound Familiar?
Customers message you after hours and get no response until the next day. You spend time answering the same questions repeatedly — hours, pricing, location, availability. Potential customers leave your website without making contact because they could not find a quick answer.
Every unanswered inquiry is a potential customer going to a competitor who responded faster.
CUSTOMER INQUIRIES ARRIVE AFTER HOURS
EXPECT INSTANT RESPONSE WHEN CONTACTING
MORE LEADS CAPTURED WITH 24/7 CHAT
CHATBOT INTERACTIONS RESOLVED WITHOUT HUMAN
Our Approach to Customer Service AI Chatbot
A fully configured, done-for-you chatbot — live on your website in 10 business days.
01 — ASSESS YOUR BUSINESS
Before building anything we conduct a thorough
assessment of your customer service operation.
We identify your most common customer questions,
map your current inquiry process, and determine
exactly what the chatbot needs to handle. We
review your existing website, contact forms,
and after-hours gaps.
You receive a written assessment showing exactly
what your chatbot will cover before we build anything.
02 — BUILD YOUR KNOWLEDGE BASE
The chatbot is only as good as the knowledge
base behind it. We build a custom FAQ database
of up to 50 questions specific to your business.
Your services, pricing, hours, location, booking
process, and most common customer scenarios —
all configured in your chatbot's voice and tone.
Most customers will not realize they are talking
to a chatbot.
03 — CONFIGURE AND INTEGRATE
We install the chatbot on every key page of
your website and configure all integrations.
Lead capture form collects name, email, and
phone automatically. Appointment booking
connects to your Calendly. Complex questions
route to you instantly via SMS or email.
After-hours responses go out immediately —
no visitor leaves without an acknowledgement.
04 — LAUNCH AND OPTIMIZE
After launch we monitor your chatbot for 30 days
and optimize based on real conversation data.
We review transcripts, identify gaps in the
knowledge base, and update responses to improve
accuracy. You receive training on how to manage
new inquiries and update the chatbot when your
business information changes.
01.
We install an AI chatbot on your website that
answers common customer questions automatically — 24 hours a day, 7 days a week.
We build a custom FAQ database of up to 50
questions specific to your business — written
in your brand voice so customers feel like
they are talking to a real person.
Lead capture form collects name, email, and
phone automatically from every visitor.
Complex questions get routed directly to you
so you only deal with genuine leads.
Appointment booking connects to your Calendly
so customers can self-schedule 24/7 without
calling your office.
You get notified instantly when a hot lead is
captured. The chatbot handles everything else
— day and night.
02.
✅ AI chatbot platform selection and installation on your website
✅ Custom FAQ database — up to 50 questions specific to your business, written in your brand voice
✅ Lead capture form — collects name, email, and phone automatically from every visitor
✅ Lead qualification — filters serious inquiries from casual browsers so you only spend time on genuine prospects
✅ After-hours response automation — instant replies when you are unavailable
✅ Appointment booking integration — connected to Calendly for 24/7 self-scheduling
✅ SMS and email notifications — you are alerted instantly when a hot lead is captured
✅ Staff training on managing chatbot conversations and updating the knowledge base
✅ 30 days of optimization support after launch
Tools We Use — Trusted by Thousands of Businesses
We work with the leading chatbot and customer service platforms — so if you are already using one, we configure and optimize it for your business. If you are starting fresh, we recommend the right platform based on your needs and budget. All platforms are fully configured and managed by Vernon Software — no technical knowledge required on your end.
💡 Already using a platform not listed here? Contact us — we work with most major chatbot platforms and can assess compatibility during your free AI Audit.
WHAT DIY AND WHAT BUSINESSES WITHOUT A CHATBOT MISS
What Businesses Without a Chatbot Are Losing Every Day
Most business owners do not realize how many leadsthey are losing every day — because they never see the visitors who left without making contact.
✅ 67% of customer inquiries arrive outside business hours. Every unanswered message is a potential customer going to a competitor who responded immediately.
✅ Your team answers the same 10 questions hundreds of times per month — hours, pricing, location, availability. A chatbot handles all of these automatically so your team focuses on real work.
✅ Visitors who cannot find a quick answer leave without making contact. A proactive chatbot engages them before they leave — capturing name, email, and inquiry automatically.
✅ Without a chatbot every inquiry lands in your inbox equally. A chatbot qualifies leads before they reach you so you only spend time on genuine prospects.
✅ Customers who want to book at 9pm on Sunday cannot — and often do not come back Monday. A chatbot connected to Calendly books appointments 24/7 without any involvement from you.
✅ Most website visitors leave without any trace. A chatbot with a triggered opening message captures contact details from visitors who would otherwise disappear forever.
✅ When a high-intent visitor asks about pricing or availability every minute of delay reduces conversion. A chatbot responds instantly and notifies you immediately for high-priority conversations.
Investment: $1,197 CAD — one time
Timeline: Live in 10 business days
Tool subscription cost paid directly to provider — typically $30 to $50 CAD per month.
How It Works — 10 Business Days to a Live AI Chatbot
Day 1-2
Business assessment and customer inquiry mapping. We identify what the chatbot needs to handle.
Day 3-5
✅ Knowledge base of up to 50 questions built. Lead capture flows and escalation rules configured.
Day 6-8
✅ Chatbot installed on your website. Calendly, CRM, and notification integrations connected and tested.
Day 9-10
✅ Chatbot goes live. You receive training session and full documentation of all configured flows.
Day 11-40
✅ 30 days of monitoring. Transcripts reviewed, knowledge base updated, performance improved.
Frequently Asked Questions
Everything you need to know about our Google Business Profile optimization service
No. We configure it using your business's own language, tone, and personality. We write the responses to sound like your best employee — warm, helpful, and knowledgeable. Most customers do not realize they are talking to a chatbot for common questions.
The chatbot routes the conversation to you immediately with a notification via SMS or email. You never miss a genuine inquiry that needs a personal response. The chatbot handles the handoff professionally — the customer never feels abandoned.
Minimal management required. We handle the initial setup and 30-day optimization. After that you update the chatbot when your business information changes — which takes minutes. Our Monthly AI Operations Retainer includes ongoing chatbot management if you prefer a fully hands-off approach.
The chatbot platform subscription is paid directly by you to the provider — typically $30-50 CAD per month depending on the platform selected. We recommend the right platform for your budget during your free AI Audit.
Yes — we integrate with Calendly or your existing booking system so customers can self-schedule appointments 24/7 directly through the chatbot. You wake up with appointments already confirmed.
A contact form is passive — it waits for visitors to decide to fill it in. A chatbot is proactive — it engages visitors before they leave. Most businesses keep both. The chatbot captures significantly more leads than a contact form alone.
Book a free 30-minute AI Audit.
We will review how customers currently contact your business, identify exactly how many leads you are losing after hours, and show you what a chatbot would handle for your specific situation.
No sales pressure, no obligation.