Last Updated: May 1, 2026
- ONE-TIME SERVICES
For all one-time AI implementation and website design services:
- A 50% deposit is required to begin work
- Once work has commenced, the deposit is non-refundable
- If Vernon Software fails to deliver the agreed scope of work, a full refund of all payments will be issued
- If the Client is unsatisfied with the final delivery, we will work to resolve the issue during the 30-day post-launch support period
before any refund is considered
- MONTHLY AI OPERATIONS RETAINER
- The retainer is billed monthly in advance
- Cancel anytime with 30 days written notice
- No refunds for the current billing month
- No lock-in contracts
- EXCEPTIONAL CIRCUMSTANCES
We understand that unexpected things happen. If you have a genuine issue with our service, please contact us at contact@vernonsoftware.com and Amit will personally review your situation within 1 business day. We are committed to fair and honest resolution. - HOW TO REQUEST A REFUND
Email: contact@vernonsoftware.com
Subject: Refund Request — [Your Name]
Include: Your name, service purchased, date of
purchase, and reason for request.
We will respond within 2 business days.